Returns & Exchanges
At ONA, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed items. Simply ensure all original tags are attached and the garment is in its original packaging to qualify for a full refund.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original shipping box and include the printed return slip provided in the portal.
Ship It Back
Attach the pre-paid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing