Frequently Asked Questions
Everything you need to know about shopping with ONA.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to ensure you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more relaxed aesthetic.
What is ONA's return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Returns are free for domestic orders, while international customers are responsible for return shipping costs. Please visit our Returns Portal to start a request.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on your location and customs processing.
Where are ONA garments manufactured?
ONA is committed to ethical production. Our collections are designed in-house and manufactured in certified factories that prioritize fair wages, safe working conditions, and sustainable textile practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my ONA pieces?
To maintain the longevity of your garments, we recommend following the specific care instructions on the inner label. Generally, we suggest washing on a cold, gentle cycle and laying flat to dry to prevent shrinkage and preserve fabric quality.